Dos and Don’ts
A Guide on What Our Customers
Should and Should Not Do
- DOs
Always ask for a service invoice whenever you pay and keep it while your account is not yet settled.
Always be ready with your daily payment amortization first thing in the morning.
Visit QCredit's official social media accounts for news and updates.
For customers with cash card, always check balance before texting "renew". Keep and remember your cash card PIN to avoid problems during withdrawal.
Always transact with our authorized personnel wearing a valid company I.D.
For any concerns, please call our helplines or visit our Contact Us page.
Always inquire from the Branch Manager or OIC about the increase in your loan renewals.
Maintain good credit standing by being mindful of your payment history, absences, and underpayments.
- DON'Ts
Don’t give your cash card, SIM card, and cellphone to anyone.
Don’t pay through anyone’s personal GCash or e-wallet account.
Don’t consent to ride-on loan by anyone.
Don’t sign any cash voucher or delivery receipt without receiving the loan proceeds.
Avoid giving tips to anyone.
Never let anyone use your QCredit loan account.
Don’t allow anyone to text "renew" or "ob" on your behalf using your cellphone.
